When searching through OWA you might end up with an error saying “The action couldn’t be completed. Try again later“, while users using Microsoft Outlook don’t have any issue.
You might also see the below errors in the event viewer
Log Name: Application
Source: MSExchangeIS Mailbox Store
Event ID: 9842
Task Category: Content Indexing
Level: Error
Description:
Function CISearch::EcGetRowsetAndAccessor detected that content indexing was disabled for database ‘
Log Name: Application
Source: MSExchangeIS Mailbox Store
Event ID: 9877
Task Category: Content Indexing
Level: Error
Description:
Content Indexing function ‘CISearch::EcGetRowsetAndAccessor’ received an unusual and unexpected error code from MSSearch. Mailbox Database:
This can be solved by doing the following steps
– Check the version of Exchange 2010 installed by running Get-ExchangeServer | Format-List Name, Edition, AdminDisplayVersion (So, version 14.2 is SP2, 15.00 is SP3. If you are still using SP1 I strongly recommend to upgrade to at least SP2).
– Download the correct Service Pack and extract it.
– Run Setup /PrepareAD and Setup /PrepareSchema.
– After this is done restart the services Microsoft Exchange Search Indexer and Microsoft Exchange Information Store.
If this doesn’t work, use the following steps
– Download the script Repair-ExchangeSearchSymlinks.ps1 from the Script Center and copy it to C:\Program Files\Microsoft\Exchange Server\v14\Scripts
– Open Exchange Management Shell and browse to the above folder.
– Run the script with ./Repair-ExchangeSearchSymlinks.ps1
– After this is done restart the services Microsoft Exchange Search Indexer and Microsoft Exchange Information Store.
One last step if this doesn’t work is to reset the indexer and start indexing of the database by doing
– .\ResetSearchIndex.ps1 [-force]
– You will receive an Event ID 109 when the rebuilding of the index starts for each database and an Event ID 110 for each database when the index rebuild has completed.
– After receiving Event ID 110 for each database, test to make sure search functions correctly with both OWA and Outlook operating in Online Mode.